Shipping & Returns
Due to the natural nature of our Virgin Human Hair, there will be variations of texture and color between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end. We will make every effort to match your order to meet your desired requirements. The color of our natural Virgin Human Hair will range from #1b (natural off-black / dark brown) to a #2 (Dark Brown). If you have a specific request for virgin hair in a lighter color, please note this in the “comments” box on the order page and we will do our best to accommodate your request, specific color selection requests are not guaranteed.
Our products are 100% guaranteed satisfactory. Due to the pure nature of our natural virgin human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use. All of our virgin human hair extensions must be properly cared for. Please remember, our hair is very different from beauty supply store hair… Keeping the hair healthy and moisturized with body is of key importance. Our hair is of high Grade AAA quality and guaranteed to be extremely soft, and reusable with proper care.
Note: Our hair is 100% Virgin Grade AAAA Human Hair, so you can apply color, heat, and style as you choose. All of our hair has it’s authenticity of texture and grade in their product description, so please read carefully.
14 DAY RETURN POLICY
VAIN Hair Bar takes pride in on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products (excluding Clearance Rack and Custom Orders which have a 15% restocking fee). We thoroughly inspect all hair before shipment before leaving our factory, and double checked before being sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with the product. Show it to your stylist for a second opinion.
You must contact us within 14 days of receipt of merchandise, via email email@example.com.
Our return policy for a full refund must meet the criteria below:
Requests must be made within 14 days of receipt of your order.
We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice.
Merchandise must be physically received before a return can be granted. Please allow 72 hours upon receipt.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
We do offer exchanges if the returned product meets our requirements:
Exchange requests must be made within 14 days of receipt of your order.
We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle.
Shipping and Handling costs will be at the customer’s expense.
We offer one exchange per original order. VAIN Hair Bar will pay the shipping costs to mail the exchanged product(s) as a one time courtesy.
Refunds and Exchanges must have email request submitted within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
30 DAY PRODUCT GUARANTEE
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
You must contact us within 30 days of receiving your order.
You must contact a customer care representative at 1.888.885.3374.
Depending on the situation, we will ask you to send photos of your problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem.
If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis, the end result of a verified product inspection is replacement.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California. All costs for hair removal and mailing the product back to VAIN Hair Bar will be covered at the expense of the customer. VAIN Hair Bar will thoroughly inspect the product, upon verification of the problem VAIN Hair Bar will bear the cost to send out a product replacement. If no problem with the product is evident, VAIN Hair Bar at firstname.lastname@example.org or call 1.888.885.3374 for more information. Your billing address must be entered correctly for your order to go through. Do not put your shipping address as the billing address, doing so will only decline the charge, hold your funds, and delay your order. No sale is final unless approved by VAIN Hair Bar. We reserve the right to withhold approval on any sale.
VAIN Hair Bar is open Monday through Friday from 10AM to 7PM, Saturday 10AM to 6PM, and orders made on Sunday will be processed on the next business day. Orders placed after 2PM on Friday will ship on Monday, with the exception of holidays. International orders are processed within 5-10 business days.
Items generally ship with in 3-7 business days, and on Saturday's when orders are made before 12pm PST. International orders generally ship with in 5-10 business days. We will ship all available items by 2PM Pacific (5PM Eastern) Time on the same day of authorization of your payment. Our system emails your order receipt as soon as your online order is complete. If you have not received an email please contact us immediately. Custom Orders, and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire.
We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
WE TAKE FRAUD SERIOUSLY
We require that your shipping and billing addresses must match for your order to be approved. If your order has been declined due to an Address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please call us at 1.888.885.3374 with additional forms of identification ready to provide to us. If you are a theif or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be prosecuted.
We do overnight orders at customers request placed by 2PM PST will be sent out the same day ensuring next day delivery during business working days only Monday – Friday. It is always wise to order far enough in advance to allow for unanticipated delays.
If the product you ordered is not available, VAIN Hair Bar will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund. Undeliverable packages, Incorrect Addresses, and Refused Deliveries Your order will normally be shipped via USPS or FedEx to the address you provide. Tracking numbers are sent to your email address as soon as as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/Fedex tracking number to track your package in transit.
Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. USPS and FedEx charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information.
Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION… meaning someone must be there to sign for the package. Fedex will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the USPS delivery person and any such instructions will be ignored. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS’s investigation of the situation. If the product comes returned to us as “undeliverable”, we will contact you and re-ship the item at our expense depending on the situation.
INCORRECT ORDERS / PRODUCTS
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.
LIMITATION OF LIABILITY
FREE Shipping on all orders $100+ Use Code: VHBFREE at checkout!
*Free shipping only applies to U.S. residents.*Prices are subject to change at anytime*